Privacy Notice - Orange Coast Psychiatry

This Privacy Policy describes how Orange Coast Psychiatry, (“Orange Coast”, “We”, “Us”) the owner and operator of this site, may collect, use, share, and protect information on orangecoastpsychiatry.com, mobile websites, microsites, mobile applications, Orange Coast profiles on our social media sites and any other digital services and platforms officially operated or used by Orange Coast Psychiatry from time to time (the “Sites” or “Services”). This Privacy Policy does not govern Orange Coast Psychiatry’ collection, use, or disclosure of Protected Health Information (“PHI”) in the course of providing clinical services, which is resolved by our Notice of Privacy Practices issued in accordance to the Health Insurance Portability and Accountability Act (“HIPAA”). This Notice applies to personal information provided, transmitted, or submitted through our Services and describes the choices you have with respect to your personal data. This Privacy Notice does not apply to third-party entities; you should contact those parties directly to learn how they may use your information. This Privacy Notice also does not apply to information that cannot be identified to any individual, household, or device.

In connection with the provision of our Services, we may collect information that is considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Your healthcare provider’s collection, use, disclosure, and transfer of such information is governed by applicable privacy laws and this Privacy Notice. Please direct any requests or questions regarding your PHI to your healthcare provider.

Information We Collect

To provide our Services, we collect data that may personally identify you. This may include information about your mental health history, treatment plans, medications, and contact details. We also collect information about the devices and technology you use to access our Services.

We collect this information from the following sources:

Information Directly from You

If you use our Site to request appointments, submit forms, or access telehealth services, we may collect your name, contact information, medical history, and payment details. We may also collect additional personal information relevant to your care, such as insurance information and emergency contact details.

Automatically Collected Information

When you use our Site or Platform, we may collect information through automatic data collection technologies, such as cookies and web beacons. This information includes your IP address, browser type, device type, pages visited, and time spent on our Site. This data helps us personalize your experience, improve our Services, and detect potential security threats.

Information from Third Parties

We may receive information from insurance companies, referring providers, and other healthcare entities to support your treatment and billing processes. This information is used in compliance with HIPAA and other applicable privacy laws.

How We Use the Information We Collect

We may use your personal information for the following purposes:

To provide mental health and psychiatric care, including assessments, diagnoses, and treatment plans.
To manage appointment scheduling, reminders, and follow-up communications.
To process insurance claims and handle billing inquiries.
To comply with legal obligations and regulatory requirements.
To improve the quality of our Services through feedback and analytics.
To ensure the security and integrity of our systems.
To communicate with you regarding your treatment, updates to our policies, or other relevant information.

How We Secure Your Information

We implement technical, administrative, and physical safeguards to protect your personal information and PHI. Despite these efforts, no system can be completely secure, and we cannot guarantee the absolute security of your information. We encourage you to use secure methods when communicating sensitive information with us.

How We Share Personal Information

We may share your personal information with third parties under the following circumstances:

SMS opt-in and phone numbers collected for SMS communication purposes WILL NOT be shared with any third party and affiliates for marketing purposes
With service providers who assist in the operation of our practice management systems.
With your insurance provider for the purposes of processing claims.
With referring healthcare professionals involved in your care.
To comply with legal obligations, including responding to subpoenas, court orders, or other legal processes.
With law enforcement or regulatory agencies when required by law or to protect our legal rights.
With your consent or at your direction.

Your Choices and Rights

You have certain rights regarding your personal information, including:

If you would like to exercise these rights, please contact us using the details provided below.

SMS and Email Communication

When you provide your email address or phone number, you agree to receive all the communications regarding appointments, care, billing, and any updates in the practice.

HIPAA Protected Health Information

All our patients’ Protected Health Information (PHI) is managed by our privacy policy in agreement with the Health Insurance Portability and Accountability Act (HIPAA). This explains:

All of the vendors that access Protected Health Information (PHI) are instructed to sign a Business Associate Agreement where required by HIPAA.

California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you hold the right to:

To submit a privacy request, contact:

Orange Coast Psychiatry Phone: (714) 683-1472.
Email: privacy@orangecoastpsychiatry.com
Address: 1720 W Ball Rd, Suite #4C, Anaheim CA 92804.

Before processing your requests, we will verify your identity.

We do not sell any personal information according to California law.

Data Security

We enforce technical, administrative, and physical precautions developed to protect personal information. Data communicated or shared through our website is encrypted using Secure Socket Layer (SSL) technology.

While we aim to protect information, no system can ensure complete security.

Data Retention

We keep personal information for as long as required to:

Medical records are controlled in agreement with federal and state law of California.

Children’s Privacy

We provide services to children with the full consent of their parents or legal caretaker. We don’t collect personal information from children under 13 without verifying their parents’ consent, according to the Children’s Online Privacy Protection Act (COPPA).

Updates to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or legal requirements. The Effective Date at the top of this notice indicates when it was last updated. We encourage you to review this Privacy Notice periodically to stay informed about how we protect your privacy.

Contact Information

If you have any questions about this Privacy Notice or our privacy practices, please contact us at:

Orange Coast Psychiatry Phone: (714) 683-1472.
Email: privacy@orangecoastpsychiatry.com
Address: 1720 W Ball Rd, Suite #4C, Anaheim CA 92804.