Office Policies

Transparent and patient-centered, our office policies ensure a welcoming and efficient experience for all.

Rescheduling & Cancellation Policy and Fees

We are aware of all the complexities associated with adverse mental state. In any case, if you want to cancel your appointment or make some alterations to the schedule then please provide us at least 2 business days for the notice period. By booking your appointment, we will fix the time for you when you will receive supreme quality mental care. During that time, we will not facilitate other patients and ensure the continuum of care. However, make sure to inform us 2 business days in advance so that we can serve other patients during that period. Before taking any decision of appointment rescheduling or cancellation, remember that you will be responsible for the financial aspects. However, we can consider your request of consideration under some conditions. Patients who do not attend or cancel the appointments within the notice period will have to pay for the no-show missed appointment. A no-show or late cancellation is considered a missed appointment. For initial psychiatric evaluations, the missed appointment fee for medication management/psychiatric services is $300, and $150 for psychiatric follow-up visits.

Appointments That Began Late Policy

If our appointment begins late due to your late arrival, the session will end at the time it normally would have ended. This is done so that other patients may stay on schedule throughout the day. If we begin late because the providers are behind schedule, the session will be of its normal duration, to assure that patient concerns receive full and proper attention. If you arrive after the scheduled session has ended, we can sometimes accommodate you, if an already scheduled appointment cancels or no-shows, but this cannot be guaranteed. Otherwise, the visit will count as a no-show.

Emergency Appointments Policy

We will provide every effort to accommodate crisis situations and the need for earlier appointments. However, you may need to check with us on a daily basis for cancellations, if no appointments are immediately available. Likewise, we cannot guarantee immediate rescheduling of missed appointments. If a true psychiatric or medical emergency comes up, we advise you to see emergency services by going to your nearest ER or calling 9-1-1 immediately

Referrals Needed by Insurance Policy

Many insurance companies may require a referral for your visit to our practice. Please make sure to contact your insurance company and/or your primary care physician to ensure that you do get a referral (if it is required). Failure to obtain a referral when necessary, may cause your insurance company to deny your claim and you may have to cover the services provided.

Fees For Services Provided Outside of Scheduled Appointments Policy

Please let us know at the beginning of the session if we need to devote some of our time to discussing or filling out forms or write notes or letters. We advise you to please fill out forms to the best of your ability prior to the session so that we may use our time more efficiently and focused on you. Letters, forms, record reviews, and interactions with outside agencies requiring significant attention outside of scheduled appointment times, will be subject to fees determined on a time for service basis. Please feel free to inquire about fees. This excludes activities deemed by the provider to be clinically essential, such as interacting with other clinicians directly involved in your care, and executing routing duties such as providing refills, filling out routine authorization’s requests, and brief clinically-focused return of patient phone calls.

Prescription Refill Policy

We provide refills of your medications at the time of your office visit. Please bring your medication list with you to each appointment to ensure quality of service is provided. Please be sure to give us at least 72 hours’ notice on all refill requests. Chronic or long-term medication refills require an office visit before they may be refilled. In other cases, we request that you contact your pharmacy for medication refills. The pharmacy will fax a request to our office with all pertinent information. You are responsible to notify the office at the time of your appointment if you are running out of medication so that we can avoid medication shortages. If you have mail-in series, you are responsible to mail the forms and prescriptions after we fill them out to avoid any confusion. Medication refills must be taken care of during your appointment, under unforeseen circumstances if you run out of medicines; please contact the office during regular business hours. We will be happy to refill your non-controlled medications if you have a scheduled follow-up appointment or will schedule you with the next available provider. Controlled lost/stolen prescriptions may require a police report and will only be refilled if clinically safe. Refills do not guarantee medication coverage, please speak to your pharmacy regarding coverage

Medical Records Policy

In order to further protect patient confidentiality and abide by HIPAA Regulations, Mindful Mental Health Group does not keep official medical records for patients on file. For these reasons, Mindful Mental Health Group is not obligated to release patient medical records or other patient information under any circumstance. In special cases, with approval from provider and administration, where a request for copies of medical records is received, i.e., personal use, continuity of care, disability, etc. – there is a professional fee for the creation of all medical records. Patients must also sign consent forms before medical information can be released to any party. Please note: Unless specifically expressed or mentioned otherwise, encounters with our providers are for the purpose of assessment, treatment planning, and symptom management only and is not intended as evaluations to determine eligibility for Social Security benefits, competency, or legal defense.

Lighting hope for mental empowerment

We offer a diverse team of professionals who provide you the exceptional mental health support. They direct the individuals on a journey toward mental wellness and serenity. Our exceptional mental health services can treat the following common conditions and provide resilience.

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